ADM-261 Exam Torrent: Service Cloud Administration & ADM-261 Training Materials & ADM-261 Exam Prep

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Salesforce ADM-261 (Service Cloud Administration) Exam is a certification exam that focuses on the Salesforce Service Cloud platform. ADM-261 exam is designed for individuals who want to demonstrate their expertise in the administration of the Salesforce Service Cloud platform. ADM-261 exam tests an individual's knowledge and skills in areas such as managing cases, configuring service entitlements, setting up and managing Salesforce Knowledge, and creating and managing service contracts.

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Many candidates find the Service Cloud Administration (ADM-261) exam preparation difficult. They often buy expensive study courses to start their Service Cloud Administration (ADM-261) certification exam preparation. However, spending a huge amount on such resources is difficult for many Salesforce ADM-261 Exam applicants. The latest Salesforce ADM-261 exam dumps are the right option for you to prepare for the Service Cloud Administration (ADM-261) certification test at home.

Salesforce ADM-261 certification is highly valued by employers as it demonstrates the candidate's ability to effectively manage Service Cloud solutions. It is considered an essential credential for professionals who work in customer service and support roles, as Service Cloud is a powerful tool for managing customer relationships. Holding this certification can increase an individual's marketability and career prospects, as it demonstrates their expertise and commitment to the Salesforce ecosystem.

Salesforce Service Cloud Administration Sample Questions (Q65-Q70):

NEW QUESTION # 65
Caseescalation rules triggered on the last modification will be reset each time a user does which of the following actions?

A. Adds a related comment to the case
B. Adds an activity or sends an email from the case record
C. Reads the case
D. All of the above
E. Edits the case

Answer: E

NEW QUESTION # 66
Universal Containers is setting up a field service dispatch contact center. Which functionality should be considered when designing the contact center? (Choose 2)

A. Chatter groups forcustomer
B. Visibility into service entitlements
C. Mobile access to case information
D. Predictive dialer for outbound calls

Answer: B,C

NEW QUESTION # 67
Support engineer need to see a complete chronological list of field edit to a case, associated emails, case comments, and field edit to related objects in a single view while working on a case.
How should the requirement be met?

A. Create a custom view on the Case tab
B. Create a custom related list on the case
C. Create a custom report
D. Create a custom Visualforce page

Answer: B

NEW QUESTION # 68
KCS (knowledge centered support) what is it? Choose 2 Answers

A. Method for social media management
B. Process for creating and maintaining knowledge
C. Standard for managing customer support and delivery
D. Share knowledge with the business partners

Answer: B,D

NEW QUESTION # 69
Universal Containers is implementing an entitlement process tomeasure customer service level agreements (SLAs).
Which two approaches can be used to accomplish this goal?
Choose 2 answers

A. Representing metrics such as first-response and resolution time on cases
B. Identifying the customer contact associated with a particular stage of a service contract
C. Displaying whether a case response complies with a customer's service level agreement
D. Monitoring the case escalation rule queue to confirm service levels are met

Answer: A,C

NEW QUESTION # 70
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